Updated: April 4th, 2020
We have transitioned much of our headquarters staff to a work-from-home program, in order to ensure we are best protecting our team during the viral pandemic. We’ve also made the transition to a new phone system and we are able to take orders, perform phone support, build aircraft parts and ship kits.
Most of our business staff are now operating away from the office, so some functions may take a little longer than usual. Thanks for your understanding during this time.
We regret that the following are not possible while we are working with limited headquarters staffing:
- We cannot accommodate will-call orders until further notice
- We cannot combine multiple orders – they will need to be shipped as ordered, so please place your orders accordingly
- We cannot modify orders once they’ve received (last-minute additions and deletions)
- Returns will be processed on a time available basis and may be delayed due to limited staffing
We are doing our best to keep things running as close to “normal” as possible, and the above operational limitations help facilitate that.
Thank you for your support and understanding. We appreciate you!
In the interest of providing a healthy and safe environment for our staff and customers, and given the recent virus outbreak, Van’s Aircraft has made the following temporary changes to its operations.
Our factory/office location in Aurora, Oregon is closed to outside visitors and customer pick-ups. If you have a kit you need to pick up, please call us ahead of time to coordinate a workable day and time at 503-678-6545. Be sure to have your order number ready ahead of time so you can provide it to us when you call. We’re sorry we have to take these measures, but it’s the best way to ensure the safest operations at this point in time.
We’ve enabled a large number of our employees to work from home, where it is possible for them to do so. As a result of this new work configuration and occasional staffing shortages, there will be times when business phone services will be limited and people may not be available to answer calls.
We’ve also instituted additional internal cleaning and distancing practices for employees to follow, and we’ve provided supplies to enable this.
We’ve also been planning for a number of potential scenarios that could affect business operations at our Oregon headquarters, should an additional government mandates be issued that in some way restrict the movement of people in our area. If we become aware of any new condition that would create a questionable safety environment, rest assured that we’ll take any necessary action to protect our employees and customers.
The vast majority of people who come to our headquarters location travel from outside the region and come into relatively close contact with our employees – often in very close quarters such as airplane cockpits and face-to-face during factory tours. We have implemented the following changes to our visitor operations, which will impact our customer interaction with the intent of making sure we do what we can to proactively prevent virus spread:
- We have suspended factory tours until further notice and will review this decision in the future
- We have suspended scheduling of demo flights and transition training at all locations (on both west and east coasts) until further notice and will make a determination when to resume as the situation evolves
At this point, we’re not aware of any Van’s employees contracting COVID-19. We aim to keep it that way, of course. We have implemented guidelines that direct any employee who develops symptoms or comes into contact with infected individuals to stay home, contact us to form a plan, and follow the CDC’s instructions. The Van’s Aircraft team is an extended family, and we’ve put measures in place to ensure any affected employees will have medical leave options that will allow them to be compensated for missed work hours due to this virus. In addition, we have enabled employees whose job functions will allow them to work from home to begin doing so, in order to significantly limit the number of people at our facility and to best protect at-risk employees and families.
Again, the health and safety of our customers and employees is our top priority and we’re committed to doing our part to help keep you safe and healthy while ensuring we can produce and deliver the best aircraft kits in the world.