We’ve had a couple of limited “growing pain” moments with our web store since we launched the new site. The good thing is we will be replacing the online store later this year with a new, much more modern platform. Unfortunately, some online orders that were placed on Wednesday (Feb 13) may not have been completed due to an error which may not have been not obvious to the person placing the order.
If you placed a Van’s Aircraft web store order on Wednesday, February 13th 2019 between 4:00 a.m. and 1:00 p.m. Pacific time, we ask that you please check your email to determine whether or not you received a confirmation of your order. If you placed an order between those times but did not receive a confirmation email, please either call our office and speak with the Order Team, or you can simply resubmit your order online. Confirmation emails can sometimes take 15 minutes or longer to arrive.
What happened: Due to a system processing issue, some orders submitted during that time frame could not be completed. An error message was displayed to the person placing the order, but that message was not explicit in stating the error, and some customers may not have recognized that there was an error with their order.
The issue has since been rectified and testing performed, and web orders being placed now are being processed as expected. If you placed an order outside the hours listed above, or if you received a confirmation email for your order, there is no need for you to take action.
Thank you, and please accept our apologies for any inconvenience.