Schedule a Support Call

With more than 11,500 RVs flying and thousands more under construction, demand for builder support has never been higher. Starting October 1, 2026, we’re making two changes that will help streamline the process so we can help you more quickly.

First, our Technical Support Intake Form has been updated to make it easier to pose your builder questions and provide us with examples to flesh out your queries.

Second, beginning on October 1, we’re substituting open call-in hours with a pre-scheduled callback system that allows us to gather key elements of your support question so we can call you back at the appointed time already having done some homework.

It works like this: Book a call with builder support using the form below. Include your kit serial number, the plans page and step, and photos. Our team will review your ticket before the call, so the time is spent solving your problem rather than collecting details. If your question needs more time, we’ll schedule a follow-up call.

A few things to keep in mind with this new process:

Safety comes first. Questions about safety of flight or airworthiness are always handled first, no matter who owns the aircraft or where the kit came from. Please mark these clearly on your ticket.

Priority for original kit builders. After safety items, priority goes to builders working on kits purchased directly from Van’s Aircraft. If you bought your kit or aircraft second-hand, we’re still here to help. Register your ownership / transfer your kit serial here so we have your information on file. Response times for these requests may be longer.

Before submitting, consider checking our FAQ page. Many common questions are answered there.

Thank you for building with us.