We use a variety of carriers for shipping our kits — both truck/freight and shipping companies like FedEx and UPS. Your shipping method will be determined between you and our kit team as we discuss the details of your kit order.
For U.S. shipments, please allow at least ten (10) working days from the end of the week during which the kit was scheduled to be shipped for the kit to be delivered. Shipments to other countries can take significantly longer, and Van’s kit team will be able to help set expectations regarding estimated delivery time frames.
For both QuickBuild and Standard kits, you will make a 25% deposit at the time of your order, with the balance due before Van’s will crate and prepare your kit for shipment. It is therefore very important to ensure your final payment is received by Van’s Aircraft no later than 15 working days prior to the scheduled shipping date. This will allow time for the order to be processed and crated. We cannot process, crate and ship the kit until the payment has been received. If final payment has not been received as scheduled, it will take up to 15 days after receipt of your payment for the kit to be scheduled into the flow of orders and shipped.
Please examine your order carefully and advise us of any necessary changes or errors before the kits is scheduled for crating. Any changes to a kit order must be received from you in writing. Any requests for postponements in shipping or cancellations must also be received from you in writing.
Kit shipments are sent by truck and are freight-collect, meaning you pay the freight charges when it arrives at your door. The trucking companies with whom we do business provide significant discounts only if we ship to an area serviced directly by them. If you reside in an area not serviced by the trucking company, they will inter-line with another local trucking company and any discount will not apply. You can arrange to have your kit shipped to the local terminal, which would still provide you with a discount but you must let us know prior to shipping if you would like to do this. The trucking company is instructed to call you prior to delivery. At that time, you can inquire about the freight charges and the methods of payment they will accept.
It is the responsibility of the person receiving the freight to have a way to offload the crates from the truck when they arrive. The freight company might be able to help, but they typically don’t carry forklifts or dollies. You can also request “lift-gate” service for an additional cost through most freight companies. Be aware that Quickbuild kits are larger and heavy, and will require a forklift or a lot of strong people to help offload.
No Third-Party Shipments from Van’s
Note that due to stringent shipping regulations and logistical considerations, we can only ship packages and parts that are purchased through Van’s Aircraft. We cannot combine shipments from other sources. Packages delivered to our facility that were not purchased through Van’s Aircraft will be returned to the sender. We apologize for any inconvenience this causes, and thank you for your understanding.
Table: Weight and Dimensions of Crated Items (PDF)
Carefully examine all of the crates and/or boxes upon arrival and note any damage on the bill of lading that the freight company has you sign.
This will greatly expedite your claim. If you don’t inspect before signing, you reduce your leverage in filing a claim for any damage, so don’t skip this important step!
If you have damaged freight from a trucking company, please contact them immediately to start the claim process. Contact information can be found on the bill of lading that you signed at delivery. Van’s Aircraft is not responsible for damaged freight, but we certainly will help you through the claim process.
Please contact the shipping department at Van’s Aircraft immediately for damaged shipments received from United Parcel Service, and/or Federal Express.