Shipments (outside USA): We ship FedEx, UPS, or USPS Express.
All services require a street address - a post office box is not sufficient. 
On small packages USPS Air Mail is available but only at your own risk as there is no tracking available. 
Both USPS Express and USPS Air Mail shipments are limited to $100.00. 
All payments must be in US funds.

Credit Card Orders: We only accept MasterCard or Visa.
Van's Aircraft does not keep credit card numbers on file. In order to process a credit card order, you must provide a complete credit card number along with the expiration date.

Warranty: All items not manufactured by Van’s Aircraft are warranted by the maker. Return defective parts to the manufacturer, not to Van’s Aircraft.

Returns: There is a 10% restocking charge on any returned item. Any item returned must be in "AS NEW " condition and be a product that we currently sell. It should also be in its original packaging. No opened software may be returned. Custom manufactured components cannot be returned. Returns on Avionics, Batteries, Electronics, Whelen lighting systems, and Instrumentation (gauges) will only be accepted within 60 days of purchase. All other items may be returned within 2 years from the date of purchase. Only the Original Purchaser may return items.

Back-Orders: On occasion we may be out of an item you have ordered. We will generally ship items we have in stock and ship back ordered items as soon as they are available. However if the major part of the order must be back ordered, we will hold the entire order until the back order is filled. You can help by giving instructions on dealing with back-orders when you place your order.

Damaged Shipments, with defective items, or missing items: Van’s Aircraft is not responsible for shipping damages, but please contact our UPS shipping department here at Van’s Aircraft as soon as possible for damaged shipments received through United Parcel Service, Federal Express, and the United States Postal Service. For all damaged shipments received through a trucking company, please contact the trucking company directly.

Crating and Packing Charges: A "Handling Charge" and "Shipping Charges" will be added to orders (if applicable),  with a minimum "Handling Charge" of $4.00 per order.   
     
Information Packs and
Information Packs with "RV Story" DVD or Video:
Handling and Shipping charges do not apply to Information Packs and  Information Packs with "RV Story" DVD or Video when shipped by the United States Postal Service (USPS),  Domestic: Regular, or International: Mail. For expedited and other types of shipping there is an additional charge to the customer.
     
Prices: Prices are subject to change without notice.

  The Buyer is responsible for determining the
     Suitability and Application of the Product.


                          OEM Agreements

Van's Aircraft, Inc. has negotiated original equipment manufactures agreements (O.E.M.) with a few of our vendors. What this does is to make it possible for us to offer one time purchases for our RV builders at a reduced price over the normal list or even discounted prices typically advertised by the specific vendors. This is not to say that we will not sell to NON RV builders but only that we cannot offer the same low price to those people interested in our O.E.M. products. In most cases we are still able to offer the products for sale at very reasonable prices to the NON builder, simply call Van's and ask for a quote.

O.E.M. suppliers:

Advanced Control Systems, Inc.
Bendix/King
Cleveland Wheel and Brake
Hartzell propeller
Lycoming
TruTrak
UPS Technologies
Whelen

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